Beyond dissappointed!!!! Absolutely Pathetic!!

After waiting weeks before there were available stock of the phone I ordered for my new contract I started with Vodacom....I returned phone two days later because of problem with phone.<br> I was surprised when phone had to be 'sent away' instead of receiving a new one right away....as was promised to us in case of malfunctioning phone.... It has been a week now....still no new phone, no answer from 'headoffice' ...NOTHINGGGGG!!! So I have been without a phone for a whole month now....and that after I choose to close my contract of 14 years with a provider to join Vodacom!!!!! I will be ending my contract with you guys tomorrow....unless this problem as well as compensation for my inconvenience have been met. I am beyond fed up with this pathetic service....and I am a NEW client and this is the service I am receiving!!! The store, N1 City Mall, did not even bother to contact us to inform us how far along the process are....what's going on or that they truly are sorry for all of this...<br> <br> I am disgusted beyond words....I wish I could type here in words what I am feeling!!<br> <br> Call me on landline as I have NO DAMN MOBILE PHONE!!! *** *** nr in question)