ZM
Zanele M

1 reviews | Active since Feb 2019

15 Oct 2025, 11:55

Beyond Disguested with Vodacom ********s (Was ******, **** to and Cheated)

I have been trying to resolve my account issues with Vodacom since last year to no avail. They have been sending me on a run around, calling to tell me the issue would be rectified but when I checked the statements I found that they were still double billing me for home internet and wifi, when I was told (By Vodacom field agents) that the home internet would be cancelled if I signed up for wifi. I realized that the cancellation never happened a few months into the new contract, I queried it and Vodacom employees called me to say they were resolving the issue. I checked my statement early this year and realised I was still being billed for the home internet, I queried it again. The funny part is that this time a Vodacom employee called to tell me that they would call me about the issue later and no one ever called up till now. I have just been told that my account has been handed over. Chances are they are ****ming me for both the fibre and home internet contracts. Forcing me to pay the full value of both contracts. There would have never been any issues with my account if they were billing me for the only service they were offering me. This is affecting my life negatively, 1. cripling my credit score, @. almost caused me my job, and has killed my business. SOmething that could have been easily solved if people did their jobs properly.

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2025, 11:57
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team