Beyond Disappointed

I received a call earlier this month from Vodacom trying to sell me one of their contracts. I have been on a contract with Vodacom for many years and for the past 2 years or so I am on prepaid as I have not been ready to upgrade. Since I have been buying airtime for between R30 - R60 a month I ended up taking the flexi u choose contract... mind you the guy was trying to sell me a higher package and I asked for a lower one. He told me I won’t need to do anything if I accept and the airtime will be credited of which it was and all seemed to be fine until I started taking notice that my incoming calls were all unknown numbers. After going onto the Vodacom site I realized my CLI has been deactivated because I am now on contract and need to pay an extra R10 a month to have this working. Firstly if that guy said I would need to pay an extra R10 a month to see who is calling me of which I didn’t have to pay for all these years I was on prepaid I would not have taken this contract considering I wanted the lowest amount possible. Please listen to that call as I was not informed of all the info as I would not have taken this contract then in the first place. I am requesting for this contract to be cancelled as I refuse to pay an extra R10 a month for something which I did not have to pay for all these years. R10 may seem like nothing but it adds up at the end of the day and your sales tactics are ********** by not informing the consumer of all the hidden costs. I really am disappointed in Vodacom after being a loyal customer for so many years!