Beyond dire service!

<p>1. End of August was contacted telephonically on my number ********** 746 with regards to giving a better deal as a valued customer of 15 years. The deal was to change my two existing top up R200.00 contracts to only pay R139.50 with all the same benefits.</p> <p> </p> <p>2. Two sim cards were delivered, this did not seem right. I found out the details in point one were not correct, that two new contracts had been allocated to me. Contacted Vodacom telephonically and also went into the Vodacom store Blue Route Cape Town to have these cancelled. This is when things went grossly wrong.</p> <p> </p> <p>3. 13/09/2016 unknown deposit of R2072.00 into my account</p> <p> Contacted customer care/accounts dept - unable to verify reason for deposit</p> <p> Same day reversal on account - R296.00 credits x 8 adds up to R2368.00 - and 2 x debits of </p> <p> R296.00 this does not add up.</p> <p> </p> <p>4. 15/09/2016 - Debited account R3581.97 cell no ********** 457(unknown number)</p> <p> 29/12/2016 - Credited account R3581.97 - Customer Care /Accounts unable to verify reason for these transactions.</p> <p> Visted Vodacom Blue Route - consultant claimed that the cancellation of the 2 bogus </p> <p> contracts had been cancelled incorrectly. They phoned customer care and assured that the </p> <p> matter would be resolved and service request was issued.</p> <p> </p> <p>5. 31/10/2016 - R6046.74 was deducted from my bank account - called customer care/accounts </p> <p> nobody could help or explain this.</p> <p> Had the transaction reveresed from my bank account.</p> <p> </p> <p>6. Cell ********** 185 - 3G Modem - R109.00 per month with a ceiling.</p> <p> This was changed to an uncapped account - regardless to say without my authorisation or</p> <p> knowledge. The data account accoured charges for R2972.91. This was reveresed as a </p> <p> goodwill gesture - SR reference - 1- ********** 568187. </p> <p> </p> <p>7. Cell - ********** 908 - This is a top up R200 contract. </p> <p> It has now been changed to a Data R110.00 account and linked to this unknown cell no</p> <p> ********** 046 - once again without my knowledge or authorisation. As a result one week into </p> <p> the month the account has to be topped up, which never happened before. </p> <p> This contract expires this year, I was informed that it had been changed expire 2018.</p> <p> Once again without my knowledge or permisssion.</p> <p> </p> <p>8. 31/01/2017 - Credit on the account R972.68 - unexplainable by anybody at customer care</p> <p> /accounts. </p> <p> </p> <p>9. Cell - ********** 42 - Cancelled this account in November 2016 - had to pay until end January</p> <p> then service would be disconnected .</p> <p> 02/02/2017 - account was debited with R118.99 - contacted customer care/accounts once </p> <p> again nobody was able to resolve or explain.</p> <p> On investigation found out that this account was now pay as you go. No!!!!! I wanted it </p> <p> cancelled.</p> <p> </p> <p>10. After several attempts to resolve all these matters finally got onto a consultant Taswell </p> <p> Strydom who to the best of his ability tried to assist after numerous phone calls and e-mails.</p> <p> He then said he was unable to resolve this and handed the matter to his supervisor. Well that</p> <p> was the last I have heard from Vodacom except to get calls with voice prompts and sms 's</p> <p> several times a day. I contacted customer services transferred to accounts and nobody can tell</p> <p> me what the arrears are for.</p> <p>11. Well in a nut shell I have spent numerous frustarating hours for the last six months being </p> <p> transferred from one person to another, cut off, unhelpfulness, arrogance without any result.</p>