Beyond bad service

So one of your acting team leaders called me. Was beyond clueless as to what all my issues were. Placed me on hold for a while and still didn't come back with proper feedback or any solution. I had to re-explain my problem to him again. I'm not sure why you making someone phone me if they don't even know where to start in the first place. So cancel all the deal I made with you guys. This service is beyond pathetic. I'm still sitting with a signal issue that I logged and got a reference to say the problem was resolved without anyone even getting into contact with me. Bad service is an understatement I would not recommend you guys to any one ever again

I had asked him to call me back in 30 minutes yesterday as I had someone that needed to see me I sti waiting for a call back. This is just becoming a never ending battle ??? over 3 days and no one called back