Beyond Appalling Service From Vodacom

On 25th April 2024 I contacted Vodacom via *** to secure 2 business contracts. Today is the 7th June 2024 and through no fault of mine, I still have not been able to get to use the contracts that I app**** for.

I originally spoke to KS, who gave me a quote for the two contracts. I told her that I was not happy with the price and that Vodacom needed to sharpen their pencil if they wanted to retain me as a customer. She informed me that she would escalate the request.

After a few days I contacted her again and inquired about the outcome of my request. She informed me that she was still waiting for the back office to respond. The end of April came and went and still no response. I called again and asked, "What now?" because the specials for April were now over. I asked what were the specials for May, she informed me that they would only be available on Monday 6th May 2024. So, on Monday I contacted her Again. She gave me the specials and I chose the R399 special for 6GB Data and 400 minutes, on a Top Up line, not an open line. I enquired what needed to be done next. KS gave me the list of documents that I needed to submit. These were all sent through and my application was Processed and Approved.; and our existing numbers were ported as requested on the 14th May 2024. I was informed that the Sim cards would be dispatched to me within a day or two. On the 17th May 2024 I requested an update, as I had not heard from Vodacom. Response was that she was following up with the back office. No further info was given to me. On the 18th May 2024 I requested an update, as I had still not heard anything from Vodacom. No response from anyone. On 20th May 2024 I requested a call from KS. I was informed that my initial order had to be cancelled due to a system error. The order had been resubmitted and the 2nd application was pending approval. 22nd May2024 I tried to call KS to get an update. No response. 23rd May 2024 I got a message informing me that the 2nd order had been processed and approved. 27th May 2024 I asked where my Sim cards were. And also, why a second credit check was done, because the first one had already been approved. KS informed me that a manager would call me in 5 minutes. After an hour had passed, I tried to call again, only to be informed that my number had been blocked by Vodacom, because they had detected a large number of calls from my number --- I am calling to spend money with your company, how dare you block me and treat a new customer in this manner!!! FN, the manager, called and asked that I give her until 10am on the 28th May 2024 to get an answer for me. FN promised me that the second check would not reflect on my credit record, well that was just another lie, because it does! 28th May 2024 at 09:40 I still had not heard from FN, so I sent KS a message informing her that FN only had 20 minutes left in which to contact me. FN called at 09:58. She informed me that the Sim cards would be dispatched to me asap and that I would get the waybill number to track the sim cards. 31 May 2024 at 9:11am I received a message from KS informing me that the order had been consigned for delivery and supp**** me with a waybill number. And that I should let her know as soon as I receive the sim cards, so that they can be activated. At 14:37 the sim cards were still in JHB. KS requested that the courier deliver the sim cards to me on Saturday, 1st June 2024. Of course this did not happen!! 3rd June 2024 I still have not received my sim cards, and cannot call KS on the *** or *** numbers, because Vodacom have blocked my number!!!! No response or feedback from KS or FN, despite the ongoing hassles. 4th June 2024. No contact or response from KS or FN and KS did not answer or return my calls on WhatsApp. I had to call the courier myself and enquire why I was not contacted when they came to deliver my sim cards on Monday. The courier informed me that there was no contact number on the delivery sheet. 5th June 2024 The Sim cards have finally arrived. I provided KS with the serial numbers of the sim cards at 14:44, as requested, to get them activated. 6th June 2024 I tried to call the *** and *** numbers so that I could inquire when my lines would be activated, and again I could not get through as my number had been blocked from calling Vodacom. At 10:41 KS called me and informed me that FN would call me in 5 minutes. FN called me at 14:00. Mighty long 5 minutes that was!!! She promised me that she would call me back by 15:00 regarding the activation of the sim cards. Well, it is now 11:30am on Friday 7th June 2024 and still no call from Vodacom. I want to cancel this whole deal. I am nauseated by this ordeal and I have never been treated this way by a company that I am looking to spend my money with. How are you going to rectify this and possibly retain me as a customer? Had I checked Hello Peter first, before embarking on this debacle, I would most certainly have steered clear of Vodacom. I have been a loyal Vodacom subscriber for close to 25 years, in my private capacity....this, that I've endured the last 6 weeks is unimaginable.