Beyond annoyed!

<p>About two weeks ago , we called up vodacom to get an upgrade from my Samsung s4 mini to a Hauwei p8lite . After a long and tedious process , we were told that the phone would arrive in a matter of 2-3 working days. Cool ! However ,after a whole week of waiting, we called again and we're told that our request for the upgrade was not processed. So again, we re did the order and we're promised delivery by this morning. At around 13:30 this afternoon , I got a voice message to explain that the order code had admin fees that were charged to the upgrade which wasn't supposed to happen so we had to call and yet again do it again ! </p> <p>After about 30 minutes of being re directed to about four different people ,. Was finally put through to some one who seemed to know what they were doing. A bunch of security questions were asked and everything seemed to be going well . Until they told us that they did not have the phone that I orderd!.</p> <p>This is completely frustrating as I spend so much time on the phone with them and only now , after all the effort , thy tell me that they do not have the phone. Muzi ( the gentle man I spoke to ) said that he will be contacting me tomorrow morning about this whole situation. </p> <p>I do not have time to be wasting on simple games like these ! Please get your act together vodacom !! </p>