BEYOND ANGRY RED CLIENT

I am so angry and let down once again by Vodacom

I have asked for a credit as the phone should have been made pay as you go and they allowed my account to accumulate to almost R 20 000.00

We owed R 11 692.27 we paid R 6 000.00 therefore we only owe R 5 692.27

We cannot pay for contract or Fiber as we have not been able to access them due to Vodacom soft locking our account I***-8

I have been trying since June 2020 to get management or CEO to contact me as no one in the other departments work for a boss they clearly work independently for Vodacom

They do not have emails or land line numbers for any management

I ask to speak to the manager of the so called department and I get told there is none

So who is running Vodacom

Maybe that is why Vodacom's billing has gone to the dog's because there is no control and no accountability for decisions that are made

I would appreciate this matter resolved as of yesterday as it is giving not only our CEO a bad name but our Company too

With the crises of Covid no person or company can and needs to be black listed for events and decisions beyond there control

I hope the CEO or upper management can get this sort as 35 Names and numbers to try and sort out this account is appalling on any level of business as not one department knows who is actually responsible to sort out this issue