Beyond Angry!!!!!

After my complaint on Monday 21/05/2018 on HelloPeter regarding my Vodacom account been in arrears of R100.88, I spoke to a Moenier de Vries on 22/05/2018 and he said he would credit my Vodacom account by the R100.88, essentially making my account up to date. He also said that all 3 of my contracts would be credited with the amount that the top up contract is valued at, as well as unblock all 3 lines, which would happen by today. It is now 6:34 PM and my contracts are still blocked!! When I check on MyVodacom, it shows that the airtime has been allocated, BUT that my account is still in arrears, WHICH WAS SUPPOSED TO BE CORRECTED!! I received a call this morning at 10:40 saying my phones would be unblocked and by 14:40 when they were still not unblocked, I phoned through to Customer Care again, and was told that she unblocked the phones and it would take 2-3 hours. At 6 PM when it was STILL not unblocked, I phoned Customer Care again, only for them to tell me that MY PHONE CANNOT BE UNBLOCKED BECAUSE I AM IN ARREARS BY R100.88!!

This issue has been going on for more than a month now and I am beyond frustrated!! Beyond that, I don't know what further steps to take, short of cancelling my Vodacom contracts since no one can actually give me the help I'm looking for!

Essentially take back the credited airtime, so long as you remove the R100.88 arrears amount, and UNBLOCK MY PHONES!!!