BD
Bjorn D

1 reviews | Active since Mar 2009

21 Mar 2018, 19:01

**BEWARE - VODAFONE LIVE & CONTENT SERVICES ***

Every month I notice an additional charge on my account for Vodafone Live and Content Services.

I have called them regarding these charges and the are able to quickly cancel them, however, at no time did I authorise these charges. They claim it is external services that are being charged over which they have no control, however, its billed through their billing system.

This is tantamount to *****, which I have accused them of and have been ignored. Yet, monthly these charges keep appearing.

This needs to stop and surely cannot be legal

0
Replies (1)
Vodacom
Vodacom's reply22 Mar 2018, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team