SC
Sarel C
1 reviews | Active since May 2010
08 Dec 2022, 13:31
Beware - Vodacom will "*****" your airtime when you travel overseas. Switch to another service provider before you depart SA
I have been traveling overseas for 6 months. During this time Vodacom has charged my account with more than R3000 for bundles (R99 each) that I have not subscribed to. I have made a number of calls to their call centre. Most of the time the operator is *********** and cannot understand the problem. On the few occasions when she understands the problem, she confirms that I am not subscribed to any bundles and it should not happen, but sadly she cannot fix the problem.
Emails to Vodacom are sadly not answered also.
WARNING TO OTHER VODACOM SUBSCRIBERS: PLEASE SWITCH TO ANOTHER SERVICE PROVIDER BEFORE YOU TRAVEL OVERSEAS AS VODACOM WILL CHEAT YOU.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Dec 2022, 13:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2022, 13:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Sarel C's updateReviewer Update
29 Dec 2022, 18:40On 8 December Vodacom rep**** to my post that one of their consultants will make contact with me.
It is now 21 days later and no-one from Vodacom has contacted me by e-mail or in phone.
Vodacom is clearly not committed to resolve my issue.
It is now 21 days later and no-one from Vodacom has contacted me by e-mail or in phone.
Vodacom is clearly not committed to resolve my issue.
SC
Sarel C's update29 Dec 2022, 18:40
Reviewer Update
On 8 December Vodacom rep**** to my post that one of their consultants will make contact with me.
It is now 21 days later and no-one from Vodacom has contacted me by e-mail or in phone.
Vodacom is clearly not committed to resolve my issue.
It is now 21 days later and no-one from Vodacom has contacted me by e-mail or in phone.
Vodacom is clearly not committed to resolve my issue.
SC
Sarel C's updateReviewer Update
24 Jan 2023, 19:32Just proofs again how ********* they operate.
SC
Sarel C's update24 Jan 2023, 19:32
Reviewer Update
Just proofs again how ********* they operate.