SK
Sanjeev K

1 reviews | Active since Jul 2011

06 Oct 2018, 15:29

Beware Vodacom Westgate Shopping Centre

Vadacom Shop Westgate, The worst bunch of ***** you will ever meet.

I visited the store on Friday afternoon. Was urgently wanting two contracts for the Note 9. I wanted Black ones and was advised that they only had one black but that there was more than sufficient stock of Blue ones. I then capitulated and agreed to take the two Blue ones. They then proceeded to do all the paperwork which took ages to get done. Once all the paperwork was done the representative that i was dealing with disappeared to the back and returned about 10 minutes later only to tell me that they suddenly do not have stock. The expanation was that their stock was suddenly booked for a coporate client. So much for customer service. I asked that they check if any other branch has stock and they found some in Northgate store which i was told they can get for me. I agreed to come back on Saturday to collect as there was some paperwork to process for the transfer of stock. I Received one call advising that the store in Northgate has not yet processed the paperwork but that it will be done. I had to make several calls to follow up as the reresentative i dealt with did not return my calls. I finally spoke to a manager in the store and I was told that the paperwork wont be processed because it was weekend and that i have to wait till Monday before this gets done. I duly asked him to cancel the application for both contracts.

What disgusting service. They lie to you sign up and then after you have signed up do the come up with all their stories and excuses,

Beware of the Vodacom shop in Westgate Shopping Centre. They ****** and *****.

I hope that they really do cancel those applications and didn't lie about that also.

This is just pathetic Vodacom. What are you going to do about this?????

0
Replies (2)
Vodacom
Vodacom's reply06 Oct 2018, 16:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Oct 2018, 10:04
Official

Dear Sanjeev,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)