BEWARE Vodacom tele-marketing upgrades. Untruthful sales pitches.

Vodacom Upgrades: Vodacom tele sales rep NaikerS06 Username NaikerS06 called me offering an upgrade ~2 weeks ago: I receive calls from Vodacom Upgrades continuously every couple days (which in its self is v irritating). The latest offer: from NaikerS06 was to upgrade my children’s 20gig data packages to 120 gigs. I specifically described that my children use data on their cell phones for WhatsApp calls etc and that any upgrade would need to work on their cell phones. The Vodacom tele sales rep NaikerS06 assured me that the 120gb data upgrade would be activated and would work on their cell phones. NaikerS06 told me that i would receive a 5G Vodacom router with each upgrade. I again asked NaikerS06 to re-confirm that the data would work on my kids cell phones (because it is implausible for them to carry around routers to access data on their phones). NaikerS06 again re-assured me and reconfirmed that the 120gb data upgrade would be directly available on their cell phones, and that the routers would therefore be redundant in my case. I specifically confirmed that the data would apply to kids existing cell phones which he confirmed (and i reiterated the question several times and specifically explained in detail that my kids need to use their phones (not a data router) and NaikerS06 reassured me that kids phones would work 100% which turns out not to be true. Looks like the sales agent told me a bunch of BS and that the data can only be used if accessed via the Vodacom Router.

I now have to spend several hours trying to reverse the upgrade, returning the routers, and my children (scattered all around the country) are without data and out of communication for the better part of a week.

I cant believe that Vodacom would allow their tele reps to blatantly lmisrepresent the obvious truth (lie) to customers presumably to get a small sales commission at massive cost and inconvenience to both their customers and Vodacom as an organisation, and moreover, reputational damage to Vodacom’s credibility.

This is not the first time that this has happened. On 3 October ~2016?, I had a similar call (also (v curiously) from a Vodacom tele sales rep Naike??? offering me an upgrade in which the upgrade was materially misrepresented. Note to Vodacom: please also check that upgrade reversal circumstances, and please make sure that your Reps are severely sanctioned (dismissed) if they do not tell the truth!!!.