EW
Eva W

1 reviews | Active since Sept 2018

12 Dec 2020, 11:09

BEWARE VODACOM ****S!!

Beware unsuspecting folks ... Vodacom ****s and ripoff!! Firstly, without my knowledge the data transfer service (I don't even know what that is) was activated on my phone and I only became aware of this when I received an sms alerting me that funds had been taken off my airtime balance to "pay" for some transfer that I knew nothing about. Secondly, when I paid R29 for 150 MB data on my phone I was alerted by sms that 1 GIG bundle had been provisioned and I received another sms "welcome to Video play prime time". When I called the customer centre to report this I was informed that I had "approved" some "pop up" offer in the process of buying data and that the transaction can NOT be reversed!! I am a pensioner and not very computer literate and I cannot afford to be ******* into this type of activity particularly when money is tight. What an utter **** and ripoff!!! Other folks BEWARE!!!

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2020, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team