Beware! Vodacom relocation impossible

Vodacom takes (give or take) thirty days to relocate one's fibre line right? False!!!! Please be informed of vodacom's apparent inability to rectify recurring problems. I am paying this "service provider" almost R600 a month for absolutely no service. Relocating my fibre line brought out vodacom's true colours.... Dear vodacom, if you can't handle providing a service, why put paying customers through this hell? Why does this sorry excuse of a service even exist? Is it to simply take people's money for nothing? It certainly seems so. When I finally got the appointment for a technician to come and install their wonderful fibre service, he did not pitch! What a surprise. I even let the technician choose the date and time... I had to take off at work for this appointment, and am not being paid for the hours. I could also only afford to take off from work once. So now vodacom is not only wasting my money, but also my time, which I value over money. I have no way to meet a technician again within the hours that vodacom technicians seemingly operate, and I am already tied down to a contract. And dare I breach it. Let me conclude by saying I strongly advise anyone against the use of this service, especially if relocation is a possibility. And I will make it a firm goal of mine to let every person I come in contact with aware of vodacom's disregard of a client's money and time. The leaders at vodacom really need to look into this dilemma and honour their responsibilities to clients.