JS
J S
1 reviews | Active since Feb 2021
25 Feb 2021, 20:43
Beware Vodacom overcharging on premature cancellation quotes
Vodacom has for over a month now not resolved my query on the premature cancellation quote calculation under Subscription. I requested a quote for my cellphone and one for my wifi. The calculation is the monthly subscription x remaining months. On the quote for wifi they have R0.00x10 months=R4556. 52. Basic maths should alert anyone that this is incorrect as the answer would be R0.00. Vodacom insists that the quotes are correct and that the value cannot be tampered with. Well, clearly something is wrong!! I am so frustrated.
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Replies (1)Vodacom's replyOfficial
26 Feb 2021, 06:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2021, 06:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
