Beware Vodacom insurance

It took Vodacom 2 hours to give us the wrong information regarding insurance at a computer. The manager at Cresta would not come out the back office to assist us with our insurance requests. We traveled between the Cresta Vodacom shop and the Vodacom Repair centre for 2 hours! Eventually the Repair centre told us to contact Platinum Warrantee. They don't even have a telephone number on their stationary!! Absolutely pathetic from 2 Vodacom units and one from Platinum Warrantee