PS
Phylis S

1 reviews | Active since Nov 2011

21 Nov 2016, 22:21

Beware: Vodacom free data consumes your costly data

<p>Vodacom gave me 200 free minutes on Sunday at 16h30 I checked my data balance at 18h34 & I 145.42 of those minutes. I switched off my data and phone at 21h38 & when I wake up on Monday my original data was gone with their free minutes, when I call their contact centre the lady is telling me that my free minutes we exhausted at 18h36 (what a joke) as I have a screenshot of 145.42mb at 18h34. I want Vodacom to prove that I consumed 145.42mb in 2 minutes but they can't. Why give free data if you are ******** your loyal cutomers vodacom</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team