BEWARE, Vodacom Fibre Sales. DON'T TRUST!

Item: Vodacom
Rating: 1
Author: Edward W

For a while now, I've been singing Vodacom's praises. There Fibre and support is good. However, I recently found out that they locked me into a 24 month contract without my consent. When I started this agreement I specifically asked for a month to month agreement, because I was leaving South Africa again. I made sure to read every document given and ensure that none of them listed a contract term.

Then, a few days ago I called Vodacom and only to discover that they locked me into a 24 month contract. There is no benefit to this contract except when you cancel. you apparently need to pay the remainder of the month's up-front.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Feb 2021, 10:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply21 Feb 2021, 10:54

Official

Edward W's updateReviewer Update

22 Feb 2021, 22:58

So, strange that since I launched this complaint none of my service queries get resolved. First, the faulty router that needs replacement, the ticket doesn't get dealt with and my internet connection drops the entire time?

Edward W's update22 Feb 2021, 22:58

Reviewer Update