AU
Arno U

1 reviews | Active since Apr 2015

07 Mar 2020, 21:39

BEWARE!!! VODACOM FIBER THROTTLED ( 50Mbps to 6Mbps from 7PM to 11 PM everyday)

Beware of Vodacom fiber service.( Fiber gets throttled) When you need assistance if something goes wrong you will not be helped without fighting and calling their so called "customer service" many times to get any assistance. Submitted a service request 21 Feb 2020 , no reply to date 7 March 2020.( not a call, not an email , NOTHING)

Vodacom needs to reassess their customer service department. It only frustrates customers.

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2020, 16:41
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team