MM
Martin M
1 reviews | Active since Aug 2016
19 May 2021, 13:04
Beware Vodacom ! do NOT accept anything they tell you verbally.
A Vodacom person **** to us and moved our account to a more expensive option AGAINST our wish. They called to say we had won a reward. We said we did NOT want an upgrade. They agreed to no upgrade. They then upgraded our account against our will and secretly. It has so far taken 15 phone calls over two months and they have still not reversed their totally dishonest actions.. They say every time "it will be corrected" but it is not. The Vodacom dishonesty is costing us R500.oo per month more. BEWARE VODACOM.... STAY AWAY from VODACOM It looks like We are going to have to dump our numbers and s**** our account and probably be sued and get a bad debt record all because Vodacom **** and cheated.
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Replies (2)
Vodacom's replyOfficial
19 May 2021, 13:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 May 2021, 13:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Martin M's updateReviewer Update
19 May 2021, 15:09Their answer to my accusation of lies and deceit....
""Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ""
They have said this so many times I've lost count. Then they contact us and do nothing to correct their *****. (and we lose another R500.oo)
They have said this so many times I've lost count. Then they contact us and do nothing to correct their *****. (and we lose another R500.oo)
MM
Martin M's update19 May 2021, 15:09
Reviewer Update
Their answer to my accusation of lies and deceit....
""Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ""
They have said this so many times I've lost count. Then they contact us and do nothing to correct their *****. (and we lose another R500.oo)
They have said this so many times I've lost count. Then they contact us and do nothing to correct their *****. (and we lose another R500.oo)