AO
Anthony O'Brien

1 reviews | Active since Jul 2020

04 Jul 2020, 10:10

Beware: these guys are dis_honest and MANGERS cannot be contacted via email or phone

BEWARE - VODACOM IS *****ED

Attempts to cancel a debit order are blocked at every turn.

It is almost impossible to get vodacom department email addresses out of the call centre staff at Vodacom.

If you try to phone the head office to speak to a senior manager of the company, you are routed back to a call centre agent who will prevent you from contacting them via email.

They also have no supervisors you can complain to. Pathetic at every turn!

They will not give the mail address for any department until you start getting abusive.

Ask for the contact details of the chief executive office - Mr Shameel Joosub - and they will blatantly lie and tell you he does not have an email address.

How pathetic.

Beware of using them for telephony as they are clearly so desperate for money they will attempt every disgusting trick in the book to prevent one from leaving.

It is incredible that in this day and age this kind of unacceptable business practice is allowed.

YOU HAVE BEEN WARNED!

0
Replies (1)
Vodacom
Vodacom's reply04 Jul 2020, 11:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team