kG
krishna G

1 reviews | Active since Dec 2010

22 Dec 2022, 21:22

BEWARE OF YOUR CONTRACT WITH VODACOM THEY SAY 2YEARS CONTRACT THEN LOOK AT YOUR BANK ACCOUNT AFTER TWO YEARS

If you take a contract with vodacom for a certain number of years make sure you cancel the contract two to three months before the contract ends, make sure that you have it in writing otherwise they just carry on debiting your bank account, I have been one even though I cancelled my contract they carried on debiting my account, I was sent from pillar to post to actually cancel my contract on expiry, they even go to the extent of blacklisting me after even going to their head office, they promise you that the contract is for two years and when the two years is up you think the contract is finished but check your bank account and when you put a stop on your bank account then they blacklist you, this happened to me and when you go to the vodacom shop they tell you phone a certain number to cancel, the contract was only supposed to be for two years

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2022, 08:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team