DJ
Danny J

1 reviews | Active since Apr 2020

26 Apr 2020, 10:56

Beware of Vodacom's overseas data bundle

I have a Vodacom Red contract and I travel overseas about a month for about 10 days. I have roaming although very careful to keep my data roaming off as its expensive. I noticed on my account a large amount now of around R7,000.00 for an overseas roaming data bundel of 50 Mgs a day. I dont use the data not did I request the bundle but its a daily charge. When i call the call centre they do not even k ow what its for or how it works. Two different calls I got totally differtent ansers and they said they were unable to deactivate this which cannot be true. I have now had to totally switch my roaming off all of it in a desperate attempt to stop these charges. I am not even using their data

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2020, 15:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DJ
Danny J's update26 Apr 2020, 16:01
Reviewer Update
Dear Vodacom

I am still stuck overseas and had to cancel my roaming. i can be contacted on my e mail or on SMS only and I can call or I can be contacted on the following number overseas:

+***46

Thanks very much