Beware of Vodacom's device cover.

My fiancé regularly works away and was unable to take his device to Vodacom for repairs at the time the screen started to show it's defects. He had to use his old phone with his contract sim due to the inconvenience it would have caused for his workplace and personally if he would have changed to an alternative sim.

He would also not have been able to use the data and airtime he pays for every month and would have had to incur additional costs for data and airtime even though he already pays for it on his contract sim.

When he eventually came back he reported to Vodacom that the phone needs repairs, we took it in within the given time frame, yet they declined because there was no usage with his contract sim on the defective device.

How ridiculous is that, we pay for the sim and the data+airtime package on the sim, the device and the DEVICE cover however they decline the device cover claim due to the sim's absence in the device. They did not even take our circumstances into consideration at all!

They are happy to take your money every month but when it comes to claims and actually using what you pay for they have a supposed valid reason for not holding up their end of the bargain.

What they are saying, when your phone get's ****** or when it breaks you need to halt all your usual activities (But still pay for your data+airtime you will not be able to use) that bring in the money to pay your Vodacom account till Vodacom finalized your claim and repaired the phone, irrespective of how long it takes or if you are able to bring it in or not.

I am disgusted and will also be cancelling any and all device cover and or contracts with Vodacom because they clearly do not care about their customers!