GS
Gerrit S

1 reviews | Active since Mar 2016

02 Mar 2016, 16:09

BEWARE OF VODACOM SUBSCRIPTIONS ON YOUR BILL

Just found that I have been charged R2000k per month on my Vodacom bill over the last 6 months, due to subscriptions that was charged against my bill, and Vodacom cannot even give me the name of the subscribers. There were even an additional phone logged on my account. How is this even possible. <br> <br> Then when I go on to ask for the refund of the Money, I'm told that their so sorry but the subscription was between me and someone else. THANKS vodacom, been 'n loyal customer to you and my whole family. YOU had someone else on my account, with NUMEROUS unidentifiable subscriptions running through my account for which you charge me without my knowledge, and your answer is sorry sir, I'm sorry for your loss. <br> <br> This is disgraceful. Theft. You as a corporate company should protect you customers from this kind of hacking.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2016, 07:22
Official
Hello Gerritste89,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team