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Theo S

1 reviews | Active since Aug 2018

28 Apr 2026, 12:24

BEWARE OF VODACOM *********S

BEWARE OF VODACOM PHONING YOU FOR AN UPGRADE. I was on a month to month contract for 2ll 3 of my lines paying R179. On 9 Jan 2026 someone from vodacom rewards phoned me to do an upgrade for all my lines stating that the subscription for all 3 lines will saty the same and I will get more data, as it's still part of their December specials. Not only will I get more data for the same price I will also receive 3 tablets, whilst subscription stays the same. The fool that I was I believed it and said they should upgrade my 3 lines. I am until now trying to dispute this upgrade as my R179 for each line went to R249 per month and I can now only cancel end of 2028. I have logged calls with 1945 number which is after sales(the one I logged on 16th Aril they said an investigation will happen and someone will phone me back within 3-5 business days, but no one phone me back. I phoned that 1945 number agin today 28 Apr and apparently on their notes they can see Leona Pillay was supposed to urgently phone me back according to their records but as can be expected, no one called until I called them again), and today I've phoned the cancellations line on *** to find out how to cancel these 3 lines completely as I had enough of lies and tricking you into contracts you dont want. JUST WANT TO MAKE EVERYONE AWARE OF THE VODACOM *********S!!!!

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Replies (5)
Vodacom
Vodacom's reply28 Apr 2026, 12:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Theo S's update28 Apr 2026, 14:54
Reviewer Update
Lets hope the consultant gets back to be, as I waited since 16 Apr and no one came back to me yet. I had to phone and ask again what is happening. I look forward to your call.
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Theo S's update30 Apr 2026, 10:01
Reviewer Update
Hi Vodacom, Im still waiting for anyone to phone me back. Just phoned cancellations dept again now and apparently the only person that can assist is a manager and no managers are available. A manager will phone me back in 10 mins, thats what i also heard last week???? Is this customer service??
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Theo S's update07 May 2026, 08:42
Reviewer Update
Good morning VODACOM, 28 Apr you stated that someone will call me back, still had no call from anyone? PLEASE GET BACK TO ME TO CANCEL MY 5 LINES WITH YOU!!!!

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Theo S's update07 May 2026, 09:16
Reviewer Update
I've now logged a complaint with the Ombudsman, sure they will get back to me sooner than anyone from Vodacom. Just got a quote that it will now cost me R1067 per line to cancel the upgrades you T R I C K E D me into. Also want to make everyone out there aware to be weary when dealing with vodocom, especially when they(the rewards department) contact you to upgrade for the same installment.