Beware of Vodacom Insurance

If I could give no stars that would also work.

On 20 May I requested my insurance policy. Spoke to Tebogo Kelatoang who advised me that the wrong device is on my insurance policy and that she cannot sent the policy to me. She will forward me a change of information form and I must complete it. Once the policy is correct she will sent it to me. The more I am requesting the policy to be sent (and for which I am paying for)as it is at that moment, the more she is telling me she cannot sent it to me as it is wrong. She also confirmed that because the incorrect device is on the policy I am under insured. So in actual fact I am paying for a device I never placed on insurance and because they realised that when I requested the policy, the refuse to share the policy with me. I am the person paying the policy but not allowed to see the policy.

Using the *** email address I requested my policy on 21 May again. After a long while I get an email saying my policy has been activated (i have been paying since December 2023?) and I get a welcome letter. Now a different device is showing than what Tebogo confirmed yesterday. No change of device form has been completed? I requested a manager to phone me on 20 May but no one did. I requested to speak to a manager or supervisor on 21 May but I was told no one will take my call because I got an email with the policy and so in their mind I got answered. No one is answering me on the change of device on the policy between 20 & 21 May. I am being told that I need to confirm if the correct device is on the policy so they can changre accordingly. Seems like they still dont know what device must be on the policy, yet a manager or supervisor will not take my call. An absolute disgrace. This is breaking down the hard work the stores are doing.