GG
Glyn G

1 reviews | Active since Oct 2017

03 Feb 2021, 16:38

Beware of Vodacom Fibre ****

A team from Vodacom canvassed our neighborhood last year, asking us if we wanted to upgrade from LTE to Fibre. What they did not tell us, is that it is not really an upgrade, and we will be paying for both services until the original contract expires. Apparently, Fibre is a separate division of Vodacom, and does not interface with the rest of Vodacom. The penalty for cancelling the LTE contract is greater than the total monthly payments to the end of the contract. The response from Vodacom, is to suggest that I suspend my Fibre line until the LTE expires in October 2021. I am a pensioner who has been a Vodacom customer for many years and am appalled at the underhanded way that I have been ****med by people who have no principles when it comes to making money. Shame on you Vodacom.

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2021, 19:48
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team