Beware of Vodacom Fibre Internet

Our Vodacom fibre internet has been off for a week. We have been phoning, begging, threatening, escalating, pleading for help for a full week. No one is willing to assist.

The operator/ agent training starts and ends at checking which lights are on or off on your router. We have gone through the same "troubleshooting" literally every day for a full week. Opened a service request, followed up, escalated everyday. Not even the slightest attempt at following through by vodacom.

In hindsight we should have cancelled our account a week ago already. Surely another service provider could have been up an running by now.

I have zero faith that Vodacom can solve the simplest of issues.

Consumer beware!