JK
Jessica K
1 reviews | Active since Feb 2013
24 May 2023, 09:53
Beware of Vodacom Fibre
We have apl**** for and had fibre installed but have not received the router. After numerous emails and phone calls we are still sitting with a produce we are being billed for and unable to utilise
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 May 2023, 10:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 May 2023, 10:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JK
Jessica K's updateReviewer Update
25 May 2023, 08:10A vodacom "Hello Peter Compalints department" consultant did contact me shortly after I posted my review with the promise to attend to the issue of a router being dispatched to me and to give me feedback. I have not heard back from them since nor have I received a waybill confirming the router is on it;s way. It is now a week of paying for a service which we are unable to utilise.
JK
Jessica K's update25 May 2023, 08:10
Reviewer Update
A vodacom "Hello Peter Compalints department" consultant did contact me shortly after I posted my review with the promise to attend to the issue of a router being dispatched to me and to give me feedback. I have not heard back from them since nor have I received a waybill confirming the router is on it;s way. It is now a week of paying for a service which we are unable to utilise.
JK
Jessica K's updateReviewer Update
26 May 2023, 07:49We still uanbale to utilise the service that Vodacom was very happy to sell us. How can you take peoples money without delivering the equipment required to complete the order????
JK
Jessica K's update26 May 2023, 07:49
Reviewer Update
We still uanbale to utilise the service that Vodacom was very happy to sell us. How can you take peoples money without delivering the equipment required to complete the order????