BEWARE OF VODACOM FIBRE

D.D. 07/05/2021 Okay - so let's do an update and have a quick look at the facts: Day 5 without internet No substitute offered No excuse and explanation given No response via email No confirmation via email of the matter being attended to although this said service provider was quick to bombard a potential new client with multiple emails recording every detail of the sales transaction in order to facilitate the process of locking you into a year long contract No transparency No responsibility No recompense offered Welcome to Vodacom! Who'd like to join and lose (time, peace of mind, lose out on good service and money)?

D.D. 06/05/2021 EXTREMELY FRUSTRATED AND DISAPPOINTED CLIENT:

For four days I have been without internet. ..! I phoned immediately when the internet was disconnected on Monday 03.05.2021. I was told to wait two hours by a Cindy. After 2 hours the internet was still disconnected. Thereafter, when I called again, I was assisted by a very kind professional gentleman, Levi. I was advised to give it 24 hours in order for the internet to be restored. Nothing happened. Wednesday I phoned multiple times. Spent HOURS on the line with Vodacom. Explained over and over and over my predicament as well as the urgency of the matter. After my complaint on Monday, it was not once taken as serious nor was it related as urgent but instead passed from one department to another.

This morning I once again went out of my way to try and resolve this issue from my side, contacting Vodacom since early morning. Contacting Frogfoot out of sheer desperation as nothing has been attended to by Vodacom. I have wasted my days as I wait on the line for Vodacom to resolve the problem. I am utterly exhausted by the time, money and energy wasted on my side to do Vodacom's job of getting the matter attended to. This situation is totally unacceptable and highly unprofessional.

If this is how my experience with Vodacom has started, it does not bode well for the remaining 12 months where I am locked into this nightmare by a contract. I have been without a service for nearly an entire working week!!! As I type this message, I have been on the line with Vodacom for an hour awaiting feedback and answers - but to no surprise, nothing has been resolved...