NK
Natasja K
1 reviews | Active since Mar 2023
11 Mar 2023, 05:38
Beware of Vodacom data package that might at a later point in time be down graded.
During December 2022,and after numerous consultations and enquiries at the local outlet, l upgraded my WiFi contract in December 2022 to a Uncapped WiFi contract, only to receive messages that the contract will be capped from March 2023 and a price hike will follow. I asked the consultant who assisted me about this and he said that Vodacom writes these details in the fine print and that the package will even get a name change. This is unacceptable,misleading and might be false adverti*****t. I was under the pretense that I upgraded to an Uncapped package as initially communicted to myself by the sales person when I consulted him about the package.
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Replies (2)Vodacom's replyOfficial
11 Mar 2023, 17:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2023, 17:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NK
Natasja K's updateReviewer Update
14 Mar 2023, 15:04No contact has been made yet.....still waiting!
NK
Natasja K's update14 Mar 2023, 15:04
Reviewer Update
No contact has been made yet.....still waiting!
