NK
Natasja K

1 reviews | Active since Mar 2023

11 Mar 2023, 05:38

Beware of Vodacom data package that might at a later point in time be down graded.

During December 2022,and after numerous consultations and enquiries at the local outlet, l upgraded my WiFi contract in December 2022 to a Uncapped WiFi contract, only to receive messages that the contract will be capped from March 2023 and a price hike will follow. I asked the consultant who assisted me about this and he said that Vodacom writes these details in the fine print and that the package will even get a name change. This is unacceptable,misleading and might be false adverti*****t. I was under the pretense that I upgraded to an Uncapped package as initially communicted to myself by the sales person when I consulted him about the package.

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2023, 17:35
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team


NK
Natasja K's update14 Mar 2023, 15:04
Reviewer Update
No contact has been made yet.....still waiting!