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BELINDA S
1 reviews | Active since Nov 2012
08 Sept 2020, 15:26
Beware of Vodacom contract renewals
I have been struggling to cancell 2 contracts with Vodacom since April. Both contracts was renewed without my consent for another 2 years. I have been trying to contact a manager or any one to assist through the call centre, but to no avail. Promises that the manager will contact me are not honoured. Funny enough after each call i get a phone call to upgrade my remaining contract. I will not be renewing and can not believe to absolute horific service i have received. I am sad to say but after more than a decade i will be changing service provider. They are not able to provide reference numbers each time i have to start the argument from scratch
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Vodacom's replyOfficial
09 Sept 2020, 06:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2020, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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BELINDA S's updateReviewer Update
07 Jan 2021, 16:14It has been months that I am still struggling to get my promised refund and no one is able to assist. The "reference number" i was given i was told is invalid. I just got told that the whole process has to be strated from scratch again. Can Mahali from Vodacom that assured me all will be resolved contact me again please
BS
BELINDA S's update07 Jan 2021, 16:14
Reviewer Update
It has been months that I am still struggling to get my promised refund and no one is able to assist. The "reference number" i was given i was told is invalid. I just got told that the whole process has to be strated from scratch again. Can Mahali from Vodacom that assured me all will be resolved contact me again please