JR
Judy R

1 reviews | Active since Mar 2024

05 Aug 2024, 16:12

Beware of Vodacom Billing

Please be aware of Vodacom billing. I was billed for 3 extra devices on my Vodacom statement. I only noticed the error in May2024 and the billing commenced in December 2023. I have since brought this to the attention of the Vodacom store in Hillside Mall,Bluff,KZN and they have not assisted to date.The sales person and manager have only liased with me once and I have been contacting them from May by calling the store.Vodacom has continued to bill me right up to 01 August 2024. The Manager has also stated that i will be able to get a credit and doubts that a refund will be given. The service is poor and the remedy is totally unacceptable.I am paying for devices I do not have.This is totally unfair as they are overcharging me and I have to be losing as I need to make allowance for this debit just so it does not affect my credit records for missed debit.

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2024, 08:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team