LS
Lucynda S

1 reviews | Active since Jan 2015

04 Feb 2015, 20:57

Beware of Vodacom

I would really love to sit here and rave about how amazing vodacom is but I really cannot. This issue with billing is completely ridiculous. Vodacom is supposed to send you a message when you are about to run out of data and then suspend web use until you top-up again-but instead they continue billing you (2 rand per MB) making your bill look like you got plastic surgery instead of normal data use. <br> <br> This is complete nonsense, Vodocom. We are loyal costumers and this treatment is just abuse. Stop promising us that you re going to look into these problems and then ***** us over in the end. That might be the way you run business now but you start losing costumers by continuing to do this to them. This complain is a warning to all Vodacom costumers- always check your balances and make sure that you stay up to date with your finances.<br> <br> I am extremely dissatisfied with your service.

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 10:04
Official
Hello LucyndaSilver,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter has been escalated and a consultant to assist with resolution.

Kind regards
Vodacom Consumer Website Team