MP
Marina P

1 reviews | Active since Jul 2010

27 Feb 2015, 09:29

Beware of Vodacom!

During November 2014 I received an sms of high costs on my Vodacom account. I phoned the Vodashop in Kimberley where I was told it must be a **** of some sort since there are no high charges on my account. After receiving another sms I phoned Vodacom custormer care (gmf not!) and was informed that my data account has got an amount of R5134-00 I have to pay! I was told that it was an open line and was absolutely stunned as the contract I took out was a 2g data contract for R99-00 a month. I was then told by the operator that I should have known that it was an open account because there was no m, s, l whatever next to the contract name. On 15 December 2014 Vodacom deducted the money from my bank account. I then went to my bank a couple of days later and reversed the payment. I paid my phone line's cash into Vodacom's bank account. So it was only the data account I refused to pay. Now Vodacom has blocked my lines without any assistance from the call centre, I am put through from one person to another. Consumer Protector is investigating my case. Vodacom want to charge me for services after they blocked my lines. I really wish I had more space to tell the whole story!

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