Beware of Vodacom!!!!

Vodacom doesn't want new customers. I made the mistake of taking out a phone contract with Vodacom 4 weeks ago. Because I had never had a phone contract before i never knew how this worked. I took out a phone contract online then an hour later took out another contract for my husband. Everything got done super fast it was confirmed ect then the 1 phone was cancelled it had flagged as ***** because I'd taken out 2 seperate contracts so I spent a week communicating with Vodacom support agents. Since i wasn't on their network I had to go out and get a sim specifically to call as they were not calling me back. So an entire week passed then the agent cancelled my 2 single phone contracts and made a double phone contract for me. I did qualify for it ect but then the confirmation came for 1 single phone which was cancelled already. I asked if that could be changed into the double deal amd was told no. Then the phone was sent to ram couriers. For 3 days the driver drove around with the phone in the van saying at the end of each day on the track your package website i was not available and address not found yet I had spent absorbent amounts of airtime to call each day ram call center aswell as the driver himself who gave me excuses and lies. 3 weeks passed by then the agent that did the double contract for me said I've been declined I can't get a contract but I had already been notified by ram that they would deliver the phone that day. She said it was a technical error she didn't know how but I'm not even supposed to get that phone. So I was under the impression I've been declined so i cant accept the phone. Then I went to take out a contract on another network i was upset Vodacom had wasted my time. Then Vodacom agent the next day said no i haven't been declined that phone is for me I can take it from ram so i put a hold on the other network contract and accepted that single phone. The phone was overheating and battery was bad so 2nd day I called in to return it. Very quickly ram courier called me and came to pick up in under 10 mins. Even though the guy was using uniform he said his van was parked at the bottom of my road. Because I didnt get any notifications of them recieving it I called voda and ram. No1 knew anything. I was frantic. Next day an agent did a conference call she demanded ram call me because they said they couldn't get in touch with the courier guy who came to me he wasn't answering his phone. Ram never called 4 days passed. I was tortured thinking of what could have happened. Vodacom were quick to debit my bank but refused to give me information about my own account. When the phone was faulty they said return it and wait 3 days we'll give u another contract so I had to wait for the phone to be returned and that contract to be cancelled first. Then Vodacom blocked my number from calling any of their numbers. It said I've called too many times. I was outraged because I was sent sms and emails everyday asking me to call these numbers and how can voda support block for calling too many times this is freaken madness. Then the next day i was told my contract has been cancelled. No message or anything always me calling in or emailing for help. I proceeded to take out another contract sent in my info but now ive been declined. How is this possible well with every time u take out a contract with Vodacom and go through vetting ur credit amount decreases. Meaning I cannot take out a contract on any network. Now I've gone into the voda store they tried also and its declined now ive been told i must wait 90 days to take out a contract. My phone is how I earn my bread and butter. I was assaulted and ****** of my phone I've literally begged the voda staff right from the beginning i said I can take out with another network if it will take too long and they promised it would be quick and in 3 days I'd have my phone. I dont have anything on credit i dont have any accounts and now my credit is ruined because of this and I don't even have a phone. Whats worse is voda says its a technical error they can't do anything. It doesn't make sense if a new customer takes out a contract with Vodacom and the phone is faulty that the phone would be returned and then the customer has to wait 3 months to take out a contract again. What world is voda living in for real? We are ppl we make mistakes yes I had made the initial mistake of getting 2 single phone contracts because I didnt know about the double phone contracts but the other applications was done by the agents. If I couldn't qualify after returning the phone that means voda is holding me responsible for returning a bad phone. Vodacom doesn't make any sense and their way of working and rules ect doesn't make any sense at all. It is clear they are too full of themselves and dont want new customers. A months has gone by and still i am without a phone but im in a worse of situation now because i dont qualify for any contract now aswell as i haven't earned any money in this month of waiting for a phone. No1 should have to go through this. No1 deserves to be treated this way. It is us humans that makes and programs the computers so why cant voda clear the errors and pass my application??? Its because they dont care they think they are doing well and have no interest in maintaing customer relationships. I will be reporting this to the consumer council aswell. I also want to mention because of the trauma I'd just gone through Ive been sitting everyday on the phpne with Vodacom for this phone and 1 of the agents was also very rude to me and made me cry. Emotionally this has added to my pain and I've also shared with other agents and pleaded for assistance. I did speak to many great agents and I don't hold them responsible for voda laws and terms ect. What I think is ridiculous is that there is no person working at Voda that matters like these can be escalated to where a Human can edit the system and get the mess cleared. That is super disappointing and if you're looking for a network where u can turn to them if ever encounter a problem then don't look at Vodacom please. They will block you from contacting voda call centers if they feel u have called too many times. And u wont even know when that would be because no1 knows just how many calls Vodacom will tolerate from their customers.