MM
Meg M
1 reviews | Active since Mar 2009
24 Aug 2021, 13:53
Beware of upgrading over the phone with Vodacom
You get a sales call to upgrade your contract - You get offered and you accept the offer but then when the contract starts it is not close to what you agreed on - I have spoken to support on numerous occasions and yet I still do know have the agreed upon contract - Everyone promises to get back to you and still its just the money they are interested in and no customer service.
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Replies (2)
Vodacom's replyOfficial
25 Aug 2021, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Aug 2021, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Meg M's updateReviewer Update
07 Oct 2021, 17:00A month later and despite getting an sms to say that it has been rectified, I still sit without the promised data! I walked into a vodacom shop on Sunday to resolve it and again my problem has been marked resolved and yet I DO NOT HAVE MY PROMISED DATA - What more does one have to do ??? contact the Vodacom CEO??
MM
Meg M's update07 Oct 2021, 17:00
Reviewer Update
A month later and despite getting an sms to say that it has been rectified, I still sit without the promised data! I walked into a vodacom shop on Sunday to resolve it and again my problem has been marked resolved and yet I DO NOT HAVE MY PROMISED DATA - What more does one have to do ??? contact the Vodacom CEO??