1 reviews | Active since Feb 2017
Beware of Upgrades
<p>I upgraded in December and as Vodacom said I do qualify for an upgrade but NOT telling you that they will charge you for the currecnt phone plus the the new phone, then after the old contract expires you get double billed without a notice.</p> <p> </p> <p>So phoning them doesn’t help. Phone and the agent agrees that I was double billed and was explained it will be taken further</p> <p>Phoned again 5 working days later and nothing was assigned to anyone – was promised it will be assigned.</p> <p>Phoned 2 working days later still nothing and again was given a super visor name and said he will sort it out.</p> <p>Phoned again 2 working days later STILL Nothing…Shocking.</p> <p> </p> <p>QUICK to give you upgrade – Quick To TAKE your MONEY – QUICK to deliver on promises but NO REFUNDS.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
