DC
Daniela C

1 reviews | Active since Aug 2013

28 Feb 2025, 08:31

Beware of upgrade telephone calls

Beware of the telephone calls to upgrade. Vodacom harrassed me and told me I have no choice but to choose a new package. They forced me to choose a device. Then they also RE-ACTIVATED a device (mobile modem) from 7 years ago and are no charging me R1300 extra. I drove to head office and spoke to Judy Chetty. She made me sort it out with THEIR SUPPLIERS, this is an out-sourced company that does the upgrades. My contract with Vodacom. Vodacom takes no responsibility. Still not resolved for 3 months.

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2025, 10:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team