MM
Mohamed M

1 reviews | Active since Feb 2020

11 Mar 2020, 17:17

Beware of ****s

I was called by Elite Mobile late last month and told that they chose my number to give me an additional 5 gigs data at no additional cost to my monthly cost I double confirmed that I am not interested if my premium was going to be increased I was assured that no increase will happen I just received my invoice for March and my premium shot up from R700 to R900 Upon calling Vodacom I was told they will investigate my complaint I was at n touch with a very helpful Gcinele She called and then put me in touch with Elite Mobile Durban who called me in during February I recollect speaking to someone who’s name starts with S

I then spoke to Siendra of Elite Mobile yesterday I got a call from Salomi of Elite today and am not told that the cooling off period is now over when I only received the invoice on 9 March only to find out that I was ****MED I am not interested in this contract and demand that this be canceled with immediate effect I will be requesting my bank to stop all payments to Vodacom until this issue is resolved and my account corrected I am available for discussion at any time Vodacom

Vodacom- Please DO NOT partner with ********

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2020, 09:31
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team