Beware of PLAY EVERY DAY
<p>As we all use a lot of data during the holiday season, I ****ht it to be a good idea to play Vodacom's PLAY EVERY DAY to hopefully win some extra data, which I did!!</p> <p> </p> <p>BUT..... then yesterday their site was hanging and kept on streaming.......</p> <p>To my surprise I then received continuous notifications, one after the other stating that my Data has run out and the next, I used R11 out of bundle data, followed immeadiatley with one stating I used R1200, followed immeadiatley by used R1500, followed by Used R2002!!! All messages in succession - this whilst their site was malfunctioning!!</p> <p> </p> <p>BEWARE as Christmas Father might take from you whilst pretending to Give to you! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Had a call from a very helpfull lady from Vodacom, a pity I could not catch her name! Apparently it is so that the Play Every Day App uses data, and because it was twirling (streaming) I used R2500-00 out of bundle data. I used my cellphone as wifi as my wifi router ran out of data! That's why I played!!
She promised to escalate the complant, and suggested I use the sms procedure, which will obviously cost way less!
Will see what comes from this!!
Had a call from a very helpfull lady from Vodacom, a pity I could not catch her name! Apparently it is so that the Play Every Day App uses data, and because it was twirling (streaming) I used R2500-00 out of bundle data. I used my cellphone as wifi as my wifi router ran out of data! That's why I played!!
She promised to escalate the complant, and suggested I use the sms procedure, which will obviously cost way less!
Will see what comes from this!!
Good Day Mr Christo Wagenaar
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Christo Wagenaar
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good day Kulsoem
Compliments of the season!! Trust that 2017 will bring you much more joy and less complaints!!!
Thank you ever so much for your assistance in this regard. As already stated, your service was outstanding and I wish to commend you for your assistance.
Regards in appreciation.
Good day Kulsoem
Compliments of the season!! Trust that 2017 will bring you much more joy and less complaints!!!
Thank you ever so much for your assistance in this regard. As already stated, your service was outstanding and I wish to commend you for your assistance.
Regards in appreciation.