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moira.shole moira.shole
1 reviews | Active since Aug 2016
25 Feb 2020, 10:39
BEWARE OF PHONE FREE OFFERS.
They told me that I qualify for a new phone because I have been a good customer, they will only charge me for the calls and SMS'S that I will be doing. I never used that phone and the number that they gave me because I already owned a phone. The next thing they told me that I owe them R5000.00, they phoned me every day. I requested a simple thing from them the last 10 transactions that this phone did so that I can track who has been using this phone, I am still waiting even today. Beware of free phone offers, there is a catch there is nothing for free.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Feb 2020, 13:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Feb 2020, 13:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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moira.shole moira.shole's updateReviewer Update
06 Mar 2020, 11:21No consultant has contacted me instead I received another threat today of legal action - reference number ***7.
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moira.shole moira.shole's update06 Mar 2020, 11:21
Reviewer Update
No consultant has contacted me instead I received another threat today of legal action - reference number ***7.
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moira.shole moira.shole's updateReviewer Update
12 Mar 2020, 13:50Vodacom is still sending me harassing SMS 'S instead of sending me transactions proving that I have used their number. I requested at least the last ten phone numbers.
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moira.shole moira.shole's update12 Mar 2020, 13:50
Reviewer Update
Vodacom is still sending me harassing SMS 'S instead of sending me transactions proving that I have used their number. I requested at least the last ten phone numbers.
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moira.shole moira.shole's updateReviewer Update
12 Mar 2020, 17:34If you have any contract with a service you also provide them with your banking details, so I do not know why Vodacom did not deduct a monthly agreement then.
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moira.shole moira.shole's update12 Mar 2020, 17:34
Reviewer Update
If you have any contract with a service you also provide them with your banking details, so I do not know why Vodacom did not deduct a monthly agreement then.