1 reviews | Active since Oct 2014
Beware of online upgrades!
<p>I app**** online for an upgrade today (2017/05/31) for an upgrade and must admit the process was quick and effective.</p> <p>However when I got my confirmation email on the tablet I ordered I noticed that itemised billing (on a tablet?) was added @ R10 per month and Insurance @ R69.3 per month. I did not ask for this.</p> <p>I spend about 2 hours starting with number 082 111 and then eventually given number ********** 4 for their online department who also could not help me and just provided me with another number ********** their insurance department, who apparently can cancel the insurance. After waiting another 15 min I just canceled the call myself. Im not prepared take any delivery until this matter is solved.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
