HA
Herman A

1 reviews | Active since Oct 2014

31 May 2017, 13:33

Beware of online upgrades!

<p>I app**** online for an upgrade today (2017/05/31) for an upgrade and must admit the process was quick and effective.</p> <p>However when I got my confirmation email on the tablet I ordered I noticed that itemised billing (on a tablet?) was added @ R10 per month and Insurance @ R69.3 per month. I did not ask for this.</p> <p>I spend about 2 hours starting with number 082 111 and then eventually given number ********** 4 for their online department who also could not help me and just provided me with another number ********** their insurance department, who apparently can cancel the insurance. After waiting another 15 min I just canceled the call myself. Im not prepared take any delivery until this matter is solved.</p>

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Replies (1)
Vodacom
Vodacom's reply31 May 2017, 13:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team