beware of not being told important details

emailed 2 cancel contract, consultant phoned 2 ask why, premium 2 high. she told me of option with lower premium, 2 which she confirmed I'd pay following month i.e. saving me, not so. she failed 2 tell me I would have to pay new premium PLUS pay for old handset AND new hand set. have asked Vodacom 2 listen 2 recording of her call. I'm still waiting. they are sharks who get u at every turn by purposefully withholding details to make sale. why would I say yes 2 higher premium when I actually wanted to cancel as current premium too high?!?! what's up with recording calls if can't retrieve them? shocking.