BEWARE OF LIES FROM VODACOM FIBRE!!

We were called by Vodacom Fibre offering us a deal. The deal was sign-up for a 12 month contract before the end of April and receive 2 months free. We concluded the deal before April. On my May Vodacom bill I received a surprise billing for Fibre. We immediately raised this with the sales consultant (Annah Manyelo) of which to date, we have had no feedback from her.

I called Vodacom to complain and was advised by the consultant that i'm not the 1st customer to complain about this AND THAT THE SALES CONSULTANTS HAVE TENDENCIES TO OFFER THESE EMPTY PROMISES for the sake of making sales. This is pathetic and *********. I wonder if these practices are endorsed by the Vodacom Management Team???

Nonetheless I logged the complaint under reference SR***. The consultant dealing with the call was Renzo. When I spoke to him telephonically he advised he remembered the special. So to my expectation, this was going to be resolved speedily - I WAS MISTAKEN.

I keep following up with Vodacom and can never get hold of Renzo. I do however get harassed by Vodacom with multiple calls EVERYDAY about settling my bill.

Hoping this complaint reaches the right eyes and that something will be done about it. I've been a loyal customer of Vodacom for more than 15 years. It's putrid that i've been sold a lie and Vodacom still has done nothing about it.