1 reviews | Active since Nov 2011
BEWARE OF ********** BILLING BY VODACOM
I was recently on a trip to Italy, Nepal and India. I used only wifi, I do not have voice mail set up and I do not answer calls. I answered one call on the day of the earthquake done by my son. The phone call was less than one minute. My charge for the month is R6200. I requested itemised billing only to find that all wi-fi activity was charged as roaming. I used two sim cards which I swapped - one was on contract and one pre-paid. I used them with the same settings. The pre-paid sim had no credit on it which means that I was only using wi-fi. Why then am I being charged exorbitant amount on my contract sim for the same activities? My only answers is that VODACOM has charged me **********ly as a customers.
As discussed telephonically, the charges on your account are correct for the usage generated against your SIM whilst roaming internationally. Kindly note that we cannot bill you for any Wi-Fi usage but only for usage on the Roaming Network that was in use at the time.
I have also offered to attempt to assist with the charges which you have declined.
Regards
Fabian
As discussed telephonically, the charges on your account are correct for the usage generated against your SIM whilst roaming internationally. Kindly note that we cannot bill you for any Wi-Fi usage but only for usage on the Roaming Network that was in use at the time.
I have also offered to attempt to assist with the charges which you have declined.
Regards
Fabian
