DB
Daleep B
1 reviews | Active since Oct 2020
11 Apr 2024, 11:21
BEWARE - Fibre from Vodacom
Based in Midrand, had fibre (poor) service from Vodacom, cancelled their service in February 24, had to pay 1 Months notice - which was March 24; did this - however they did not release the fibre line to Waterfall fibre for new services. This was due to height of excuses as it could take between 24 to 48 hours for any response - and I dealt with up to 10 staff from Fibre department on ***, Janini, CJ, Nxolo, Jade, Nkosinati etc. Excuses upon excuses as no manager or supervisor available - (matter was handed to their BACK OFFICE) so I have had no fibre since 01 April 2024 to date and Vodacom (as they have disabled their services) but have still not released the line to the new supplier!!!
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Vodacom's replyOfficial
11 Apr 2024, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2024, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Daleep B's updateReviewer Update
11 Apr 2024, 13:31Thank you, I look forward to an urgent attention to this matter as I have been deprived of wifi due to errors and miscommunication on your side. I expect to be compensated with free data for the interim until this matter is resolved.
DB
Daleep B's update11 Apr 2024, 13:31
Reviewer Update
Thank you, I look forward to an urgent attention to this matter as I have been deprived of wifi due to errors and miscommunication on your side. I expect to be compensated with free data for the interim until this matter is resolved.