KA
Kimberly A
1 reviews | Active since Jul 2022
16 Apr 2024, 20:46
Beware 36 months contract and warranty trap.
Thank you vodacom for your pathetic service and misleading contracts.. Never take out a 36 month contract as the devices only last 2 years. Warranty is only for 12 to 24 months. There after you continuing paying for a product that you throw in the bin or pay double the worth to fix. My Samsung galaxy watch 4 would not switch on one morning I was quoted R5000 over the phone which is more than the cost to purchase a new watch, I requested the quotation and what the fault is with no response.. I was told I'm 2 months out of warranty. Is the device made to only last 24 months? Then why have contracts for 36months ?
Beware
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Replies (1)Vodacom's replyOfficial
17 Apr 2024, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2024, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
